How orders work

Orders are confirmed once payment is successfully processed & you will receive an order confirmation email immediately after purchase

Payments

• Payments are securely processed through Shopify.
• Accepted payment methods are shown at checkout.
• Prices are shown in your selected currency.
• Taxes are calculated automatically at checkout where applicable.
• If you believe you were charged twice, contact us immediately.

What a preorder means

• A preorder item is not ready to ship at the time of purchase.
• Estimated shipping timelines are shown on the product page.
  

Payment

• Payment is taken at the time the preorder is placed.
  

Delays

• Delays may occur due to manufacturing, shipping, or customs.
• If timelines change, customers will be notified by email.
  

Preorder cancellations

• Preorders can be cancelled before the item ships.
• Refunds are issued to the original payment method.

Processing time

• Orders are processed within 1–3 business days unless stated otherwise.
  

Delivery times

• Delivery times vary by location and are estimates only.
• We are not responsible for delays caused by carriers or customs.
  

Shipping costs

Shipping costs are calculated at checkout.

Tracking

• Tracking information is provided once the order has shipped.
• Tracking may take up to 48 hours to update.
  

International shipping

Customers are responsible for any customs duties, taxes, or import fees.

Incorrect address

Customers are responsible for entering correct shipping details.
Orders shipped to incorrect addresses cannot be refunded.

Returned to sender

If an order is returned due to an address issue, reshipping costs apply.

Lost packages
A package is considered lost after carrier investigation.

We assist with claims but cannot guarantee outcomes.

Damaged items

Damage must be reported within 48 hours of delivery.

Photo evidence of the item and packaging is required.

Right of withdrawal

You have 14 days from delivery to notify us of a return.
Items must be unused and in original packaging.

How to request a return

Email us with your order number and reason for return.

Return shipping

Customers are responsible for return shipping costs.

Refunds

Refunds are processed after we receive and inspect the return.

Refunds are issued to the original payment method.

The following items are not eligible for return:

Used or damaged items
Hygiene-related products (if applicable)
Custom or personalised items
Free or promotional items

Product images

Images are for illustration purposes only.

Minor variations in colour or detail may occur.

Usage

Products must be used as intended.
Improper use voids liability.

Faulty items

Manufacturing defects must be reported within a reasonable timeframe.

We may offer a replacement or refund.

Wear and tear

Normal wear and misuse are not covered.

Free items

Free items are included while stocks last.
No cash alternatives are available.

Bundles

Bundles must be returned in full to qualify for a refund.

Changes

Promotions may change or end at any time.

Essential cookies

Required for site functionality.

Analytics

Used to improve the website experience.

All content, branding, characters, and images are owned by Rice Buddy.

Unauthorised use or reproduction is prohibited.

We are not liable for delays outside our control.

Liability is limited to the amount paid for the order.

Policies may be updated at any time.

The most recent version applies.

Email: hello@ricebuddy.com

Response time: 1–2 business days (may vary during busier times)